Top-rated health plans for member experience: Press Ganey – Becker’s Payer Issues

Dozens of well being insurers have received Human Expertise Pinnacle of Excellence awards from Press Ganey, an annual recognition of healthcare organizations for efficiency throughout expertise, engagement, high quality and security metrics.

Winners signify the highest 5% of well being plans nationwide primarily based on CAHPS survey outcomes, a normal instrument for measuring enrollees’ experiences with their plans and providers acquired.

The 2025 awards embrace a member expertise class that honors well being plans. Well being plans can earn awards in areas together with general rankings, entry to care, plan providers and doctor care. Extra methodology info is here.

The rating under highlights plans that acquired awards for the very best general CAHPS rankings within the business, Medicaid, ACA and Medicare markets.

Grownup business

PPO
BCBS Mississippi
BCBS Montana Federal Worker Program
Wellmark BCBS South Dakota

Non-PPO
Brighton Marine
CHRISTUS Well being Plan
Martin’s Level

Grownup Medicaid

Group Well being Group
Molina Healthcare of Florida
UPMC Group HealthChoices

Little one Medicaid

Absolute Complete Care (Centene)
Molina Healthcare of Nebraska

ACA market

HMO
Arkansas BCBS
Fallon Well being
Sharp Well being Plan

Epo / Ppo
Alliant Well being Plans
Arkansas BCBS
Group First Well being Plan (College Well being)

Medicare

HMO/HMO-POS
Trinity’s Mount Carmel Well being System – MediGold
PrimeTime Well being Plan (AultCare)
UPMC for Life

1876 Value
Medical Associates Clinic Well being Plan of Wisconsin
Medical Associates Well being Plan, Inc.

Native PPO
Peak Well being (WVU Well being, Marshall Well being Community, Valley Well being)

MMP/SNP
Medical doctors HealthCare Plans
Leon Well being
VIVA Well being (UAB Well being)